Mediation service

What role does the mediation service play:

Distributing information relating to our own organisation 
Distributing information on the rights of the patient
What if you feel that the right as a patient has not been respected…
If you think that one of your rights as a patient has not been respected by a healthcare practitioner in our hospital, you may address yourself to the ombudsman service.
The ombudsman invites the patient to contact the healthcare practitioner personnaly before starting up a mediation procedure.
When the complaint is lodged, the ombudsman listens to the patient and attempts to gain a general view of the situation.
Without choosing the part of either the healthcare practitioner or the patient, the ombudsman strictly respects neutrality and impartiality during the entire course of the procedure.
If no solution is reached,the ombudsman points out to the patient other possibilities to deal with the conflict.

Contact details

  • Per lettre: Ombudsdienst - Gouwelozestraat 100 - 8400 Oostende
  • Per e-mail: ombudsfunctionaris@azdamiaan.be
  • Per fax: ombudsdienst - 059 41 40 20
  • By phone: 059 41 40 50
  • Personnaly: during opening, preferably on demand. 
            Monday: 14.00 – 17.00
            Tuesday: 9.00 – 12.00
            Wednesday: 9.00 – 12.00
            Thursday: 14.00 – 17.00 
            Friday: 9.00 – 12.00